📦 Xpressja Shipping Policy

Order Processing

• Orders are processed within 1–2 business days (Monday–Friday).

• Orders placed on weekends or holidays begin processing the next business day.

• You’ll receive a confirmation email once your order has been processed.

Shipping Destinations

• We ship across the USA and internationally.

• International delivery times vary based on the destination country and customs processing.

Local (USA) Shipping Options

• Standard USPS / FedEx Ground: 4–6 business days

• Free Shipping: 5–8 business days for orders over $30 USD

Exact delivery times may vary depending on your location.

International Shipping

• Delivery typically takes 7–21 business days, depending on the country and customs clearance.

• International shipments may be subject to customs duties or taxes, which are the customer’s responsibility and not included in product prices or shipping costs.

Shipping Charges

• Shipping fees are calculated at checkout based on:

  • Destination

  • Package weight

  • Selected shipping method

• Exact shipping costs are displayed before finalizing your order.

Tracking & Notifications

• Once your order ships, you will receive a tracking number by email.

• Use this number to monitor your shipment via the carrier’s website.

Address Accuracy

• Ensure your shipping address is complete and correct before submitting your order.

• We are not responsible for shipments lost or delayed due to incorrect addresses.

• Additional shipping fees may apply for address corrections or re-delivery.

Lost or Damaged Packages

• If your package arrives damaged or is lost in transit, contact us immediately with:

  • Order number

  • Photos of damage (if applicable)

  • Description of the issue

• We will work with the carrier to resolve the situation promptly.

Shipping Delays

• Shipping times are estimates. Delays may occur due to:

  • Carrier issues

  • Weather or natural events

  • Customs processing for international shipments

• If your order is significantly delayed, contact our support team for assistance.

Contact Us

• Email: support@xpressja.com

• Phone: 319-826-5008

Our team is happy to assist with shipping questions, tracking updates, or delivery concerns.